Terms And Conditions

Terms and Conditions Itza Lodge (LCLR Ltd) All bookings made by customers in respect of rooms at Itza Lodge are accepted Long Caye Lighthouse Reef Ltd. (hereafter called Itza Lodge) upon the following terms and conditions. 1. DEFINITIONS – “Itza Lodge”, “We” and “us” means LCLR Ltd. The “Client” and “You” means the person named as the Customer (and any parties associated with the customer/client) on the Quotation and booking and who is the organizing body/company and organizer responsible for commissioning of any payment for the event. The “Quotation” means the quotation prepared by Itza Lodge of the terms upon which the Client wishes to make a booking for the event. The “Event” means the event to take place as specified on the Quotation. The “Contract” means the agreement between Itza Lodge and the Client for the accommodation, catering and other services for the event constituted by Itza Lodge countersigning the Quotation signed by the Client. “Booking” means the reservation of the accommodation, catering and other facilities described in the Quotation. “Specified Date” means the date mentioned in the Quotation as the planned date for the Event or such other date as may have been agreed (subject to conditions) in writing by us. 2. TERMS OF CONTRACT – The Contract is deemed to incorporate the Quotation and these Conditions. No variation of these Conditions or of the Quotation (save as provided) in these Conditions shall be binding upon Itza Lodge unless the same is in writing and signed by a Director of Itza Lodge. 3. CHARGES AND PAYMENTS – Full payment is due on acceptance of booking. Full payment of incidentals and items purchased at Itza Resort such as added scuba diving, snorkeling, kiteboarding, rental gear, gift shop purchases, bar tab and other non-included beverages, and gratuities are due in full upon check-out. Payment must be made in US$, payable Itza Lodge. Visa, Mastercard, and cash is accepted. In the event of payment becoming overdue, interest at Bank Base rate, as at the date of invoice, will be added to the account of the client. 4. PAYMENT AND SPECIALS– Coupons, specials offers and discounts cannot be combined. Payment in full is required to confirm the booking. 5. CONFIRMATION BY THE CLIENT – Final timings, menus and any special requests must be confirmed to Itza Lodge at least 1 month prior to Specified Date. 6. AMENDMENTS BY THE CLIENT – Amendments to guest numbers and/or arrangements must be confirmed to Itza Lodge in writing. No changes will be accepted after 10 day prior to the event. Reductions in the duration or contracted value of the booking shall be subject to the Itza Lodge’s cancellation policy. 7. CANCELLATION BY THE CLIENT – In the unfortunate circumstances that you have to cancel or wish to postpone your confirmed booking at any time prior to the event, our “Reservation Policy” is as follows >90 days before arrival – 100% refund of monies*, 31 – 90 days before arrival – 50% refund of monies*, <30 days before arrival – No refund available. *US$100- Administration fee applies to all refunds/cancellations/changes. 8. AMENDMENTS OR CANCELLATION BY ITZA LODGE – We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force majeure. Force Majeure means any event which we or the supplier of the service could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events. Though when a hurricane occurs we will offer you the possibility to reschedule your holiday without extra costs. 9. ARRIVAL/DEPARTURE – When you use the Itza Lodge’s transportation from Belize city to the Long Caye, you will depart at 2pm from Belize City on the day of arrival and arrive around 4pm on Long Caye and you will depart at 8am from Long Caye on the day of departure and arrive around 10am in Belize City. These times can be subject of changedue to weather conditions or any other circumstances. These times can also change and different times can be agreed upon in writing. In the event that you have alternate transportation, the guestroom accommodation is available from 3pm on the day of arrival, and must be vacated by 12pm on the day of departure, unless specific alternative arrangements have been made. 10. GENERAL – Itza Lodge reserves the right to approve any externally sourced entertainment, services or activities that you have arranged and cannot accept liability for any resultant cost. Should any of your delegates be unable to correct any aspect or activities unacceptable to Itza Lodge, Itza Lodge reserves the right to terminate your stay. Should this occur, no monies will be refunded to you. The Manager’s decision is final. The cost of repairing any damage caused to property, contents, or grounds by you or any of your guests must be reimbursed to Itza Lodge by the Client. Itza Lodge will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control. Itza Lodge’s name/logo may be used in publicity, once a proof of the promotional material has been agreed by Itza Lodge. The Client is responsible for ensuring that any band, musician, or other entertainment employed by them compiles with statutory requirements and the requirements of the management. Itza Lodge must comply with certain licensing and statutory regulations, and require the client to fulfill their obligations in this respect. We are concerned for your health and safety and that of Itza Lodge and it’s guests. You are required to obtain prior written approval if you wish to affix items to the walls, floors or ceilings. Prices quoted do not include taxes. 11. RELEASE AND WAIVER OF LIABILITY – Itza Lodge’s quotation is made on the basis that the client will or has the opportunity to insure against: a) Cancellation, abandonment or postponement of the event at a premium to cover the anticipated income to Itza Lodge from the event. b) The non-appearance of speakers or delegates, property damage at or to the venue or its contents, third party bodily injury and third party damage. Itza Lodge does not accept liability for these risks and will look to the Client to make good any losses to Itza Lodge arising from them in accordance with these Conditions. c) Safety and assumption of risk in activities – kayaking, bicycling, walking, snorkeling, Scuba diving, swimming and other various activities on and around Long Caye and Itza Lodge are entered into at the client’s own risk. The client understands that these activities are inherently dangerous. In consideration of being permitted to participate in the activities offered at Itza Lodge the client hereby agrees to release, waive, discharge and covenant not to sue Itza Lodge, it’s owners, agents, employees, volunteers, or rescue personnel as well as any equipment manufacturers and distributors involved with the participation in above activities. THE CLIENT HEREBY ACKNOWLEDGES THAT THEY HAVE READ THIS RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK AND INDEMNITY AGREEMENT AND FULLY UNDERSTANDS AND AGREES TO ITS TERMS, AND THE ACT OF BOOKING ACTS AS ACCEPTANCE. 12. EMERGENCY EVACUATION – The client acknowledges that they are aware that Itza Lodge is located at a remote location and evacuation in case of emergency may be expensive. Itza has an emergency evacuation plan in case you need to be transported to the hospital in Belize City or the hyperbaric chamber in San Pedro. The cost of any emergency evacuation will be billed to the client. We strongly suggest trip insurance and/or divers/snorkelers insurance. Visit DAN America (US/Can.), DAN Europe, DAN Pacific/Australia, or Traveller EMS (for citizens of central and South America) for insurance options. There are other companies available for insurance. Make travelers insurance coverage before making your trip. We recommend trip insurance to cover trip cancellation, trip delay, lost luggage, luggage delay, and medical coverage for all water activities. 13. CURRENT CONDITIONS – The conditions above supersede all previous terms and conditions issued by Itza Lodge and apply to all bookings. 14. CHILDREN – Client warrants that the age of said child booked as a child rate is under 10 years at the time of arrival to Itza Lodge. Itza Lodge reserves the right to inspect the passport and identification papers of said child to confirm the age. 15. GRATUITIES – A 10% service charge on room, dining, and bar charges will be added to your invoices upon billing. This service charge is dispensed in an equal share to our dining room, bar, housekeeping, kitchen and maintenance crew as gratuities/tips. Since you are being charged a service charge on your invoice, there is no need to leave a tip for the hotel staff. However, if you feel they did an exceptional job, please feel free to leave something extra if you wish.

Cookie policy

Itza Resort websites use cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Any information Itza Resort holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies. We will only collect the information needed so that it can provide you with marketing and consulting services, we do not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Percy R Brend & Sons (Hoteliers) Ltd has purchased from a third-party list broker, on behalf of a client.

Privacy policy

We are committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information. Introduction This notice refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain. Personal Data Itza Resort uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. In you making initial consent to marketing contact from Itza Resort we shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behavior of visitors to our website. Itza Resort websites use cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Any information Itza Resort holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies. We will only collect the information needed so that it can provide you with marketing and consulting services, we do not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Percy R Brend & Sons (Hoteliers) Ltd has purchased from a third-party list broker, on behalf of a client. Legal basis for processing personal data In order for us to process personal data we must have a lawful purpose for doing so. This is outlined below. Legitimate interests When you provide your personal details to us we use your information for our legitimate business interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights. The following are some examples of when and why we would use this approach. Direct Marketing: We will send Direct marketing via the postal service and by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests. Ordering online: In order for us to process an order, payment details are taken and contact information collected, such as name, address, telephone number, and email address. Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. Personalization: Where the processing enables us to enhance, modify, personalize or otherwise improve our services/communications for the benefit of our guests and visitors. Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalized or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests. Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you. Due Diligence: We may need to conduct investigations on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption. Any communication we send in this manner will give you the opportunity to unsubscribe very easily. Consent: We also rely on consent for lawful processing where we have no legitimate interest. An example of this may be when you sign up to receiving marketing through our website. Every marketing email we send gives you the opportunity to withdraw consent by unsubscribing. Disclosure: We may on occasions pass your Personal Information to third parties exclusively to process work on our behalf. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Itza Resort, our clients and/or the wider community. Retention Policy: We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted. Data storage: Data is held in (country) using different (multiple) servers. Your rights as a data subject: At any point while Itza Resort is in possession of or processing your personal data, all data subjects have the following rights: • Right of access - you have the right to request a copy of the information that we hold about you. • Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete. • Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records. • Right to restriction of processing - where certain conditions apply you have a right to restrict the processing. • Right of portability - you have the right to have the data we hold about you transferred to another organization. • Right to object - you have the right to object to certain types of processing such as direct marketing. • Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling. In the event that Itza Lodge refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. Itza Resort at your request can confirm what information it holds about you and how it is processed. You can request the following information: • Contact details of the data protection officer, where applicable. • The purpose of the processing as well as the legal basis for processing. • If the processing is based on the legitimate interests of Itza Resort or a third party such as one of its clients, information about those interests. • The categories of personal data collected, stored and processed. • Recipient(s) or categories of recipients that the data is/will be disclosed to. • How long the data will be stored. • Details of your rights to correct, erase, restrict or object to such processing. • Information about your right to withdraw consent at any time. • How to lodge a complaint with the supervisory authority (Data Protection Regulator). • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. • The source of personal data if it wasn't collected directly from you. • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. To access what personal data is held, identification will be required: We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Itza Resort is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to info@itzaresort.com or by phoning 305-600-2585 or writing to us at the address further below. Complaints: In the event that you wish to make a compliant about how your personal data is being processed by Itza Resort or its partners, you have the right to complain to us . If you do not get a response within 30 days you can complain to the Data Protection Regulator. The details for contact are: • By email: info@itzaresort.com • By visiting this page on our website: www.itzaresort.com • By phone number: (305) 600-2585 • By mail: PO BOX 2050, Belize City, BELIZE • Contract to the Attention Data Controller